Help Desk
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Cardware is known for the excellence of its POS merchant help desk team. Whether the inquiry is a “how to” question, or resolution of a hardware or software issue, we provide the industry’s most capable POS merchant help desk support, 24/7.

Your customers receive service and support delivered as good as if you delivered it yourself.  CardWare personnel understands the value of your customers. Our peoples care, taking ownership, resolving technical and non-technical issues.  

Customers choose CardWare due to what sets us apart

  • We invest time in 1st call resolution to reduce call expense while raising caller satisfaction
  • Reduce swapouts by 37% saving clients and merchants alike time, aggravation and money
  • Accountability with hlep desk industry metrics reported regularly resulting in greater client control and management
  • A true, single call support center with processor screen access provides gateway and wireless support
  • Consistent and accurate answers using the top IT help desk application, HEAT, used by major processors and Fortune 100 companies
  • Cardware’s HEAT, Helpdesk Automation Enabling Tool provides a powerful option for fast, accurate merchant support.

    CardWare delivers merchant satisfaction to its clients because a content merchant is unlikely to change processing for a few basis points. Your solution begins with a CardWare conversation. Call 740-522-2150 or e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more information.