About Cardware
PDF Print

Quality Assurance

Cardware is committed to the success of you and your customers.  That commitment is evidenced by our registration to ISO 9001 2000, the internationally recognized quality standard covering quality management.  We maintain our registration with documented, ongoing quality improvements, and with independent audits.  CardWare is unique in the industry in its ISO 9001 2000 registration.

For specific quality assurance procedures applicable to EDC systems (terminal/printer, integrated unit, pin pad or check reader/imager), embossers, printers, merchants kits and all CardWare services, contact us.

At CardWare International customer satisfaction through quality is first priority.  Integral to our quality system is measurement and comparison against best practices, industry standards and customer expectations. 

Cardware Employees deeply care about quality assurance - see our Employee Profiles

Customer Testimonials

At CardWare International our customers come first. We strive to provide consistent quality and accuracy in all of the products and services we provide. We asked our customers "Why do you choose CardWare?" click to view video testimonial from our customers John Mayleben, Senior Vice President of Communications & Marketing at Michigan Retailers Association and Teri Caldwell, Relationship Manager at T-Tech Payments.

"Certified Oil is a convenience store/gasoline retailer with 90 locations in Ohio, Kentucky and West Virginia. We have been using Cardware International for over 20 years for a number of different applications. They print and distribute our proprietary credit card and also supply us with imprinters, pin pads and credit card equipment. Cardware has been a very trusted partner to Certified and a good resource for information in the ever changing credit card environment."

Tom Bell
IT Manager
Certified Oil
Columbus, Ohio


"T-Tech is a leading provider of secure electronic payments. Our company offers a comprehensive suite of ACH and Check Conversion solutions to financial institutions and their business customers. We use Cardware International for our electronic check program, specifically terminal/scanner deployment, programming downloads, and application file builds. We also use their help desk services for after-hours & weekend support. The Cardware staff has always been supportive and responsive to our needs and goals. They constantly strive to provide us with quality service in every aspect of our program."

Scott Handsel
Client Services Manager


"I oversee merchant services for more than 35 banks.  We use CardWare’s help desk services, terminal support and deployment services. Additionally, CardWare supplies our merchants with terminal supplies such as credit card slips, printer ribbons, imprinters, etc. I can always depend on CardWare to give 110% when dealing with our merchants and our sales/operations staff."

Missy Linville
Operations Manager, AVP
Security Bankcard Center
Merchant Services

In March, 2008, Missy added these comments:
“I wanted to send you an email regarding a few of your employees. Sandy Jackson is not only knowledgeable and personable, but when we put in a request, she is so on top of it. She has done a tremendous job rolling out the new online system, and has trained us all well. She is willing to go the extra mile to help out, and we just love that.

Second, Chad White and Mike Firestone really know how to take care of their customer. I came to them with an emergency request and there was never even a question regarding whether they could get it done. I expected to hear "sorry we can't help you" (which I heard from 2 other vendors). But not Mike and Chad! All I heard is "when do you want them?". They have been wonderful. I wanted to make sure you were aware how great your staff is handling your customers!"


"Michigan Retailers Association is the oldest ISO in the country, having started selling bankcard processing solutions in 1968.
We are a multi-faceted organization that has merchants in more than 30 states who use our credit card solutions. Cardware
International supplies us with the credit card transactionconsumables used by our customers. Cardware is always
willing and able to step up and provide quality service to us in a timely manner. They treat our customers the same
way we train our employees to treat our customers. In fact, Cardware has, in the past, corrected emerging problems for our customers before we knew a problem even existed.

With Cardware, you know that your customers will be handled with the highest level of service and always treated with respect."

John Mayleben
Michigan Retailers Associatio